Hotel admin support
Help with login, rooms, website content, bookings, payments, check-in, and tenant setup.
Support
Help for hotel teams and booking operations.
MafrexAI support helps with the software platform. Guests should contact the hotel directly for property-specific room policies, refunds, arrival details, and service requests.
Payment and reconciliation
Help reviewing Paystack references, direct payment method tracking, and booking payment status.
Security or access issue
Report suspected unauthorized access, staff account concerns, or tenant data issues.
Contact support
Use the contact page to send a support request. Include your hotel name, booking reference if relevant, and a clear description of the issue.
Contact MafrexAI