Privacy Policy

MafrexAI may process hotel account information, staff access details, room and website content, booking records, guest contact details, payment status, check-in records, support messages, and operational notes entered by hotel staff.

Hotels control the property-specific content they publish, including room prices, amenities, policies, gallery media, and guest-facing copy.

We use data to provide the MafrexAI service: tenant administration, room management, public hotel pages, booking workflows, Paystack payment verification, front-desk check-in, support, security, and product improvement.

Guest room payments are handled in Nigerian naira through hotel booking workflows. MafrexAI software subscription pricing remains separate and may be priced in US dollars.

Online hotel room payments are processed through Paystack. MafrexAI stores payment references, status, method, and related transaction metadata needed to reconcile bookings and support front-desk operations.

MafrexAI does not ask hotels or guests to store full card details inside the MafrexAI application.

Hotel staff can access tenant data according to their account permissions. MafrexAI may retain booking and operational records for support, security, audit, and legal reasons unless deletion is required and technically possible.

Hotels should avoid entering unnecessary sensitive personal information into internal notes or public website fields.

MafrexAI uses tenant-aware data access patterns and row-level security for hotel operating data. No system is perfect, but we design the platform to reduce accidental cross-tenant data exposure.

Hotel admins are responsible for protecting staff credentials and ensuring only authorized users have access to their hotel workspace.